Refund policy

What is your policy?

Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (i) the product itself is flawed, (ii) the quality of the printing is poor or (iii) the final product is notably different from the product presented on the order screen.

If your purchase meets the above criteria, email us as soon as possible, no later than 30 days after the delivery date at support@yurukana.net including:

• Your order number and the email address registered to the shipping information.
• Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue
• Any other relevant information.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

How long does a replacement, refund take to process?

If your claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 5-10 business days to appear on your statement depending on your payment method.

We cannot accept  process refunds if:

• The item(s) is printed as ordered, but you “changed your mind”. We print on demand and therefore cannot accept returns with that inquiry.
• The return request is not viewed and approved by our team before you send the item(s) back.
• The item(s) have been worn or washed.
• The item(s) have been altered in any way or if they do not have the original tags.